Electric Choice Supplier Handbook
Read the procedures and requirements for participating in the Detroit Edison Electric Choice Program. Includes vital program information for potential suppliers.
To view and print this document, you need Adobe Acrobat Reader®.
| 6/12/09 | Table of Contents | ||
 |
Supplier Handbook Chapters | ||
| 6/12/09 | Introduction | ||
| 6/12/09 | Chapter 1 | Overview of Roles of Electric Choice Participants | |
| 6/12/09 | Chapter 2 | Customer Enrollment | |
| 6/12/09 | Chapter 3 | Electric Choice Supplier Support Center | |
| 6/12/09 | Chapter 4 | Electric Choice Customer Support | |
| 6/12/09 | Chapter 5 | Customer Billing and Payment Processing | |
| 6/12/09 | Chapter 6 | Metering and Load Profiling | |
| 6/12/09 | Chapter 7 | Electronic Business Transactions | |
| 6/12/09 | Chapter 8 | Supplier Billing and Settlements | |
| 6/12/09 | Chapter 9 | Termination of Retail Access | |
| 6/12/09 | Chapter 10 | Dispute Resolution | |
| Supplier Handbook Appendices | |||
| 6/12/09 | Appendix A | Retail Access Service Rider | |
| 6/12/09 | Appendix B | Alternative Electric Supplier (AES) Agreement Sample | |
| 6/12/09 | Appendix C | Marketer Agreement Sample | |
| 6/12/09 | Appendix D.1 | Customer Notifications Overview | |
| 6/12/09 | Appendix D.2 | Letter notifying Customer of Enrollment & Phone Line Requirement | |
| 6/12/09 | Appendix D.3 | Letter notifying Customer of Meter Work & Phone Line Requirement | |
| 6/12/09 | Appendix D.4 | Letter notifying Customer of Scheduled Switch Date | |
| 6/12/09 | Appendix D.5 | Letter notifying Customer of Meter Profile Change Request | |
| 6/12/09 | Appendix D.6 | Letter notifying Customer of Meter Profile Change Effective Date | |
| 6/12/09 | Appendix D.7 | Letter notifying Customer of AES Switch Date | |
| 6/12/09 | Appendix D.8 | Letter notifying Customer of Cancelled Enrollment | |
| 6/12/09 | Appendix D.9 | Letter notifying Customer of Cancelled Meter Profile Change | |
| 6/12/09 | Appendix D.10 | Letter notifying Customer of Drop | |
| 6/12/09 | Appendix D.11 | Letter notifying Customer of Non-Working Phone Line | |
| 6/12/09 | Appendix D.12 | Letter notifying Customer of Phone Line “Hardship” Determination | |
| 6/12/09 | Appendix D.13 | Letter notifying Customer of Notice Requirement | |
| 6/12/09 | Appendix D.14 | Letter notifying Customer of Future Drop Acknowledgement | |
| 6/12/09 | Appendix E.1 | Sample Detroit Edison Electric Bill for Residential or Small Commercial Customers | |
| 6/12/09 | Appendix E.2 | Sample Electric and Gas Bill for Residential or Small Commercial Customers | |
| 6/12/09 | Appendix E.3 | Sample Detroit Edison Electric Bill for Large Commercial and Industrial Three-Phase Customers | |
| 6/12/09 | Appendix F | Industrial and Three-Phase Commercial KCS Meter Read Schedule | |
| 6/12/09 | Appendix G | Single-Phase and Three-Phase Commercial CSB Meter Read Schedule | |
| 6/12/09 | Appendix H.1 | Customer Information Release Form Page1 | |
| 6/12/09 | Appendix H.2 | Customer Information Release Form Page2 Additional Accounts | |
| 6/12/09 | Appendix I.1 | Complete Billing for Residential and Small Commercial Single-Phase Customers | |
| 6/12/09 | Appendix I.2 | Complete Billing for Large Commercial and Industrial Three-Phase Customers | |
| 6/12/09 | Appendix I.3 | Separate Billing for Residential and Small Commercial Single-Phase Customers | |
| 6/12/09 | Appendix I.4 | Separate Billing for Large Commercial and Industrial Three-Phase Customers | |
| 6/12/09 | Appendix J | MV90 Determinants Transfer File Layout | |
| 6/12/09 | Appendix K | Typical Metering Installations for Three-Phase Electric Choice Customers | |
| 6/12/09 | Appendix L | Load Profiling Examples | |
| 6/12/09 | Appendix M | Electronic Business Transaction Profile | |
| 6/12/09 | Appendix N.1 | Marketer Bill Sample | |
| 6/12/09 | Appendix N.2 | Alternative Electric Supplier (AES) Bill Sample | |
| 6/12/09 | Appendix O | Cell Phone Specifications and Installation Instructions | |
| 6/12/09 | Glossary | Glossary of Terms |
|